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The days of credit cards being the only method of payment accepted online are long gone. Show 1 similiar complaints with 39 black points in total 1 for this casino.
Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.
After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed.
Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.
Black points: 3 1 for this casino. The player received an unwanted bonus. Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus.
He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it.
The player claimed he never received his winning but the casino said otherwise. The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks.
When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank.
This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information.
Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account.
The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits.
The player's account was locked due to irregular activities. Shortly after that, she received an email that stated her account was locked due to irregular activities.
The casino informed her that they would start an investigation to see if they could reopen her account. But later on, the casino sent Hellena an email to tell her that there has been no further investigation and their decision was final and the account wouldn't be unlocked.
Show 2 similiar complaints with 1 black points in total. The casino failed to help the player with his self-exclusion. The player, Secchetto67, asked the casino to be self-excluded on the same day of his registration.
He admitted to them he's had a gambling problem but they never responded to any of his requests. There is no further update available on this complaint.
Complaints on related Euro Palace Casino Same affiliate. Black points: 70 for this casino. Player's winnings were confiscated and their account was closed due to the management decision.
Around ten days later, he found out that his account was closed by the management team's decision and that his withdrawal request was denied.
Ever since then, there's no further information provided on whether the player received their winnings at last or not.
Player didn't meet the wagering requirements and his winnings were voided. The player wasn't able to withdraw his winnings due to high wagering requirements.
The casino gave him his deposit back, but he wanted the rest of the money to be returned to him, too.
There is no further update ever since then. Black points: 25 for this casino. Player was accused of breaching bonus terms and conditions.
A player from Sweden accepted a bonus, fulfilled the wagering requirements, and won SEK40, He also made sure to follow all the rules about the wagering requirements and the max betting limit.
After that, the casino sent him an email which stated they soon won't accept Swedish players so he decided to withdraw his winnings just to make it before the restriction was about to start.
He didn't succeed because the casino accused him of breaching the bonus terms and conditions which he disagreed with. When the casino last responded to his requests, they said to him that they were still waiting for feedback from a relevant department and would contact him as soon as they would get a resolution.
Unfortunately, there is no further update ever since then. Disputed amount: 40, kr bonus money. Black points: 20 for this casino. His deposit was returned but the winnings were confiscated.
The player requested a withdrawal but it was denied and he was accused of an irregular betting pattern. His deposit was returned, but the winnings were confiscated.
Black points: 36 1 for this casino. Player was accused of irregular play. However, the casino did not provide any evidence. The casino sent her an email stating that there was an irregular activity on her account without providing any proof to her.
There's no information ever since then provided. Show 4 similiar complaints with 2, black points in total 81 for this casino.
Player was asked to send her documents for verification numerous times. One week have passed and she didn't receive her winnings.
The casino kept on asking her to send documents for her account verification claiming they never received them.
On the other hand, the player claimed to had sent those four times already. No other details are available since then. Black points: 31 1 for this casino.
Player was asked to send verification documents multiple times. Delayed payment- unknown status. The casino never responded to his contact attempts and he later asked for his account to be closed.
We are not sure whether the player received his money or not. Player's winnings were confiscated due to accusations of fraud. The casino accused the player of fraud but didn't provide him nor the mediator with any proof.
The player was advised to file a complaint with eCogra. We're not sure of the outcome of this complaint. Complaints on related Royal Vegas Casino Same affiliate.
Black points: 53 for this casino. Extremely delayed withdrawal request. About two weeks later, the request was still pending.
There is no further information and the complaint remains unsolved. Delayed withdrawal processing. No further information is available ever since.
Black points: 18 for this casino. The player did not receive his winnings. This was highly difficult to decide as the casino never responded to this complaint.
The player was told the payments had been processed but he didn't receive anything. We were not sure whether he received it later because there was no update provided.
The player had a problem to withdraw his winning due to payment methods. Really angry complaint about an unprofessional service, whether the player got paid stayed unclear.
Historically there were many complaints older than 4 years, some of them were resolved but some of them stayed unresolved. Some complaints were regarding a delayed payment, some of them were about a strict bonus condition.
The players got accused of breaching the terms and conditions and their account got closed and funds were seized. This complaint from December stayed unresolved, no response from the casino.
The player was asked 3 times to send a utility bill. No clear outcome of this situation. Player's account was blocked due to suspicious activity.
A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account. The player asked the casino for an explanation but received none.
No other details are available. Show 6 similiar complaints with 1, black points in total 55 for this casino. Black points: 26 for this casino.
Stalled payment processing. The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment.
However, the promised documents couldn't be viewed and the communication with the casino ceased.
The player wasn't able to log into their account. After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play.
The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them. The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work.
They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.
Disputed amount: 20, INR bonus money. There is no other information available. Black points: 80 2 for this casino. Slow payout process because of a Mexican bank account.
There was a delay of more than a month. However, the casino responded many times and tried to resolve the issue with the Mexican bank.
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